Refund and Return Policy

Perfume Booth India strives to deliver best shopping and perfume experience to its customers. Since opened or used perfume products cannot be re-used or re-sold, we do not accept returns.

However, in extreme situations where If your order arrives damaged, leaking, broken, defective, contains missing items, or the wrong product, we will provide a replacement or refund after verification., a refund or exchange can be provided. Please provide video and pictures as proof for verification of the policy.

If the product is damaged after receiving it or while using it, it is not covered under this policy. Since perfume products may contain active ingredients, a patch test is always suggested to avoid allergies and it is also not covered under return or refund policy. If you are allergic to certain ingredients, it is best to inform the customer support in advance. They can suggest whether you should buy the product or not.

Cancellation Policy:

All orders can be cancelled before they are dispatched from our warehouse.

Once the cancellation request is successfully processed, the refund will be initiated to the original payment method and will be credited within 15 business days.

Once an order has been dispatched, it cannot be cancelled. If a dispatched order is refused by the customer or returned to us due to non-acceptance, ₹75 may be deducted from the eligible refund to cover shipping and handling charges.

Refund Policy:

Perfume Booth products are non-returnable due to hygiene and authenticity reasons. However, if you receive a damaged, leaking, defective, incorrect, missing, or expired product, you may request a refund or replacement within 5 days of delivery.

To process your claim, please provide:

• An unboxing video showing the unopened package being opened.
• Clear photographs of the product, packaging, and shipping box.
• Your order details.

Claims for damaged, leaking, missing, defective, incorrect, or expired products cannot be processed without the required proof.

To request a refund or replacement, please contact our customer support at connect@perfumebooth.com or call us at +91-8588099979.

If your package appears tampered with, damaged, or opened at the time of delivery, please refuse to accept it and notify us immediately.

If your order is marked as Delivered but you have not received it, please contact us within 5 days of the delivery status update. Requests received after this period may not be eligible for investigation or refund.

Shipping and delivery charges are non-refundable, except where the refund is due to an error on the part of Perfume Booth.

For Cash on Delivery (COD) orders, approved refunds will be transferred to the customer's bank account within 4–7 business days after the refund is approved.

For prepaid orders, refunds will be initiated to the original payment method and are generally credited within 15 business days. A transaction reference ID will be shared once the refund has been initiated.